Help Center
Installation guides, FAQs, and everything you need to get up and running.
After completing your purchase, you'll receive an email from LemonSqueezy with a secure download link and your license key. The link is valid for 30 days and allows up to 5 downloads.
Right-click the downloaded Vellum.zip (or Penumbra.zip) and choose "Extract All". You'll find a .vst3 bundle inside.
Copy the .vst3 folder to:
This is the standard VST3 location recognized by all major DAWs on Windows.
Open your DAW and trigger a plugin rescan. In most DAWs this is under Preferences → Plugins → Scan / Rescan. After scanning, search for "Vellum" or "Penumbra" in your plugin browser.
Go to Options → Preferences → Plug-ins → VST and add C:\Program Files\Common Files\VST3 to the scan paths if it's not already there. Click "Re-scan". PDC is on by default in Reaper — Vellum latency is compensated automatically.
Go to Preferences → Plug-Ins. Make sure "Use VST3 Plug-In Custom Folder" is enabled. Rescan. Live has PDC and will handle Vellum latency automatically.
Go to Options → Manage plugins → Find more plugins. FL Studio scans C:\Program Files\Common Files\VST3 by default. PDC must be enabled in project settings.
Check your spam folder first. If it's not there, log in to your LemonSqueezy account at app.lemonsqueezy.com to access your purchases directly. Still not working? Email us at support@apophenia.studio.
Make sure you copied the .vst3 folder (not just the .dll) to C:\Program Files\Common Files\VST3\, then trigger a full rescan in your DAW. Some DAWs require restarting after scanning.
We offer a 14-day no-questions-asked refund. Email support@apophenia.studio with your order number and we'll process it promptly. See our full Refund Policy.
Yes. Your license covers personal use on up to 2 machines simultaneously (e.g. your studio desktop and laptop). For additional machines, please purchase additional licenses.
macOS builds are planned for the future. There is no confirmed release date yet. If you purchase a Windows license today, you'll receive the macOS version at no extra charge when it releases.
For support, licensing questions, or feedback:
Email SupportResponse time: typically within 24–48 hours (weekdays).